Frequently Asked Questions ?

(a) How do I create my retailer profile?

=> After signing up, go to the Profile section and click the edit (pen) icon:

• Step 1 : Basic information (Name, Email, Phone Number) is pre-filled.
• Step 2 : Personal details (Date of Birth, Gender) are pre-filled.
• Step 3 : Add your personal address (Do not add your pharmacy address here).

* Now, update your Pharmacy Details:

• Step 1 : Enter Pharmacy Name, Phone Number, and select Buyer Type (Pharmacy or Hospital Pharmacy).
• Step 1 : Upload a valid Drug License (PNG, JPEG, PDF format) and enter your Drug License Number.
• Step 1 : Enter your GST Number (if available, optional).
• Step 1 : Provide your Pharmacy Address correctly.

🔹 Verification Time: Your profile will be verified within 24 to 48 hours.

(b) What if my documents get rejected?

✔ Ensure your uploaded Drug License is valid and clearly visible.
✔ Re-upload the correct document in high quality.
✔ If issues persist, contact Customer Support for assistance.

(a) How do I order medicines and other products?

👉 Search for products and Add to Cart.
👉 Go to the Cart, enter/select the delivery address, and choose a payment method.
👉 Click Confirm Order.

(b) What are the available payment options?

• Full Payment : Pay the full order amount at the time of ordering.
• Partial Payment (50%) : Pay 50% now, and the remaining 50% at delivery.
• Pay Later : Your order amount is billed next month.
• EMI (Equated Monthly Installments) : Pay in easy installments through Credit/Debit Cards or P2P financing.

💡 HealthCRAD Wholesale is India’s first B2B bulk medicine purchase marketplace to offer EMI options for medicine purchases.

(c) What is Bulk Order?

👉 Bulk Order allows retailers to reorder frequently purchased medicines in one click by saving a custom template.

(d) How can I check my order status?

👉 Click on Orders in the bottom menu.
👉 Or go to Profile > My Orders, then select an order to view details and status.

(e) How can I cancel my order?

• Before shipping: Contact Customer Support to cancel without charges.
• After shipping: Cancellation charges may apply (Refer to Terms & Conditions).

(f) Can I modify my submitted details?

👉 You cannot modify details after submission (profile & pharmacy). If needed, contact Customer Support.

(a) What is CRAD Cash?

👉 CRAD Cash is virtual money earned as rewards on every order.

(b) How can I use CRAD Cash?

👉 CRAD Cash can be used to reduce the order amount at checkout.

(c) How can I check my CRAD Cash balance?

👉 You can view it in the CRAD Cash section in your profile.

(d) Can I transfer CRAD Cash to my bank or another user?

👉 No, CRAD Cash cannot be transferred to your bank account or other users.

(a) What is the Star Retailer Program?

👉 The Star Retailer Program rewards retailers with extra income & cashback on every order.

(b) How do I become a Star Retailer?

👉 Go to Profile > Star Retailer and accept the terms by clicking the checkbox.

(c) What are the conditions to remain a Star Retailer?

• Place at least two orders per month, each worth ₹5,000 or more.
• If inactive for 3 consecutive months, you will be removed and must reapply.

(d) What are the benefits of being a Star Retailer?

• Assured cashback rewards (direct deposit in your bank).
• Additional discounts on future orders.

What if I face issues with my orders, profile, or payments?

👉 Visit Help & Support in the app.